Morrisville Public Transportation Study

Methods & Models of Service Delivery

Operating Benefits

Operating Challenges

 Compliance: The Town is responsible for ensuring that the contractor meets all state and federal regulations  Control: Town has less say in day-to- day operations  Flexibility: Decreased ability to quickly respond to service needs

 Experience: Turnkey providers are experts in public transportation services and state and federal requirements Performance: Can develop incentives and penalties for service performance and quality Resources: Turnkey providers manage many clients and contracts and can provide more resources to clients Timeline: With existing resources, it is possible to start up service in a short timeline  Competition: Bidding process allows for selection that is most beneficial to the community  Cost: The contractor can assume operating and capital cost  Employee Benefits: Private staff has lower wages, fewer benefits, and flexible work rules  Staffing: The contractor employees most key positions and has control over staff    Cost Benefits

Cost Challenges

Morrisville Public Transportation Study | 48