Morrisville Public Transportation Study

Methods & Models of Service Delivery

Organizational Chart Within public transportation governance, all public transportation services require an organization of departments and key positions to conduct the day-to-day functions and provide public transportation services. These key positions can be directly employed by the transportation provider, employed by a third-party contractor, or some combination of both. The appropriate employer of these key positions is determined by the service delivery method, described in the next section, but all key positions are necessary for the provision of public transportation.

Oversight Group

Responsible for policy decisions

Oversight

General Manager

Contract Administrator

Responsible for day-to-day management

Responsible for contract oversight

Administration

Planner/Scheduler

Operators

Mechanic

Responsible for vehicle maintenance

Responsible for service and reporting

Responsible for vehicle operations

Accountant

Dispatcher

Customer Service Representative

Frontline Service

Responsible for communications with operators

Responsible for financial oversight

Responsible for customer service

Service Operations Public transportation service is delivered in four primary ways in the United States. These service delivery methods range from complete ownership to fully contracted service. To the customer, the service functions in much the same way and the delivery method is of little consequence. To the town or public

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