Morrisville Public Transportation Study

Methods & Models of Service Delivery

transportation provider, these service delivery methods have a significant impact on cost and general oversight requirements. While no one method is superior to another, there are clear benefits and challenges to each delivery method and its associated cost. This evaluation provides an overview of four different models for service delivery:  In-House Operation: The Town acts as the sole entity responsible for all aspects of public transportation operations, employing every position and managing all compliance and oversight requirements. This method functions similar to the Town’s police department.  Turnkey Contract: The Town contracts with a private transportation provider for the day-to- day management of the public transportation service and only remains responsible for the administration of the contractor and the assurance of all compliance and oversight requirements. This method functions similar to the Town’s solid waste contract.  Transportation Network Company Contract: The Town contracts with a Transportation Network Company (TNC) for the day-to-day management of the public transportation service and only remains responsible for the administration of the contractor and the assurance of all compliance and oversight requirements.  Partner with Existing Service Provider: The Town contracts with an existing public transportation provider to provide day-to-day management of the public transportation service and oversight of all compliance and oversight requirements. This method functions similar to the Town's agreement with the Town of Cary for the maintenance of Morrisville-owned traffic signals.

Transportation Network Company Contract

Partnership with Existing Service Provider

In-House Operation

Turnkey Contract

The following factors were assessed for each service delivery model:  Benefits: The major benefits of each service delivery type  Challenges: The drawbacks of each service delivery type  Costs: Unique cost factors to consider  Administrative Structure: The required organization of the administration and frontline service team

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