Morrisville Public Transportation Study

Service & Financial Plan

Services Should be Well-Coordinated: Where different services connect, schedules should be coordinated to the greatest extent possible to provide short connection times.

Productivity Measures In addition to service design principles, public transportation service should be regularly monitored using productivity measures. These measures are designed to provide transit providers with simple and quick ways to evaluate service. Measures help identify when and where service changes are needed. For example, identifying standard nodes with high ridership for amenity upgrades or identifying low ridership nodes for removal or replacement with alternative locations. Community Funding Area Program Measures It is highly likely that the smart shuttle will be partially funded by Wake Transit Community Funding Area Program (CFAP) dollars. As such, the smart shuttle should utilize the demand-response/rideshare productivity measures required by Wake County to ensure compliance with all funding requirements. The CFAP calls out the following performance measures:  Passengers per revenue vehicle hour (Pax/VRH) is a measure of how productive public transportation service is. Pax/VRH is calculated by dividing passengers by vehicle revenue hours.  Operating cost per passenger trip is the measure of cost per rider. It is calculated by dividing total operating expenses by the number of passenger trips.  On-time performance is the reliability of the service. Demand-response services measure on- time performance for both pickups and drop-offs with a standard of on-time as +/- 20 minutes of the scheduled pick-up and drop-off time.  Rider satisfaction is the measure of how satisfied riders are with the service. Satisfaction is measured through bi-annual customer surveys. The CAFP assumes that performance requirements increase over time. In the first two years of operations, there are no penalties or consequences for not meeting the required standard. In the third year, transit operating projects are expected to meet 50% of the passengers per vehicle revenue hour standard and in the fourth year, projects must meet 75% of this standard. For the operating cost per passenger standard, transit services are expected to meet 150% of the standard in year three and 125% of the standard in year four. Starting in year five, CFAP funded transit services will be expected to meet the performance standards. Table 12 details the CFAP performance standards 10 .

10 Wake Transit Community Funding Area Program Management Plan https://nmcdn.io/e186d21f8c7946a19faed23c3da2f0da/8bfec28a290449a7b10eb1fee3a0e264/files/programs-studies/transit/wake-county-transit- plan/DocumentLibrary/CFAP/CFA_PMP_Final.pdf

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